Terms of service

Updated: 25 October 2026.

1. Seller and scope

The seller is AROMAGAMA, UAB, company registration number 305243105, VAT number LT100012643616, registered address Mokolų g. 63-21, Marijampolė, Lithuania. Store: kvapugama.com. Contact: pagalba@kvapugama.lt, +370 653 33390.

These terms govern purchases at kvapugama.com. Mandatory Lithuanian and EU consumer protections apply and are not restricted by these terms. Consumer-specific rights apply to business purchases only where required by law or separately agreed.

2. Products and choices

Before purchasing, check the product name, format, volume, selected variant, price and availability. Select every component required for a bundle. A product photograph may show a different bottle size of the same fragrance; the configuration you explicitly select is ordered. This does not reduce our duty to provide accurate product information.

Kvapų Gama is an independent brand. References to other manufacturers’ fragrances describe the scent direction and do not imply that their products are being sold or that the businesses are affiliated.

3. Ordering and formation of the contract

Choose products and variants, add them to your cart and check quantities and totals. Read and accept the terms in the cart. At checkout, provide accurate contact and delivery details, choose an offered delivery and payment method, and check the final total. You can correct your details before confirming payment.

The contract is formed when successful payment and the Shopify order confirmation have been received. Unpaid orders are not processed. If payment fails or you do not receive confirmation, contact us before paying again. Keep your order details and confirmation.

4. Prices, currency and payments

Payments are made in euro (EUR). Available payment methods are displayed in the secure checkout before you confirm your order. Availability can depend on the country, device and payment service conditions.

The final payable total, including applicable taxes, delivery and applied discounts, is displayed before payment. Delivery charges, where applicable, are shown separately.

If a MakeCommerce payment method is offered at checkout and you select it, that payment is processed using the MakeCommerce.lt payment platform. Personal data necessary for that payment is transferred to Maksekeskus AS Lithuania filialas, Konstitucijos pr. 21A, Vilnius LT-08105, Lithuania, registration number 307639352.

Card payments and digital wallets offered at checkout are processed through Shopify Payments; selecting PayPal uses PayPal. Payments are not all processed by the same provider. Do not email us card details, bank login credentials or one-time codes.

5. Preparation and delivery

Standard catalogue products are prepared and filled within 1–2 business days after successful payment confirmation. Carrier transit time is additional. Offered delivery methods and the specific charge are displayed at checkout for the recipient’s address.

See our shipping policy. If an agreed deadline is missed, contact us; statutory rights to require delivery and, where applicable, terminate the contract remain available. The risk of loss or damage normally passes to the consumer upon receipt.

6. Withdrawal and returns

Consumers may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. For an order delivered in separate parts, the start of the period is determined by applicable law. Send an unambiguous statement to pagalba@kvapugama.lt or by post to the seller’s address. You may use the form in our refund policy, but it is optional. Sending the statement before the deadline is sufficient.

Send goods back within 14 days after notifying us of withdrawal. Return address: AROMAGAMA, UAB, Mokolų g. 63-21, Marijampolė, Lithuania. The buyer bears the direct return cost for an ordinary change-of-mind return of conforming goods. Necessary costs for defective, incorrect or non-conforming goods are not passed to the consumer.

Filling a standard catalogue fragrance to order or opening its packaging does not automatically remove the withdrawal right. Liability for diminished value can apply only to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Exceptions require a specific lawful basis and proper prior disclosure.

7. Refunds

After withdrawal, we refund payments within 14 days of receiving notice, including the least expensive standard outbound delivery offered when the whole order is returned. Extra charges for a more expensive delivery choice are not refunded. Partial-order returns are assessed according to the portion returned and applicable rights.

We may withhold reimbursement until receiving the goods or evidence of dispatch, whichever is earlier, unless we have offered to collect them. Refunds use the original payment method unless expressly agreed otherwise without a cost to you. Payment processing fees do not in themselves reduce the refund you are entitled to.

8. Non-conforming goods and complaints

Contact the seller about non-conforming goods and identify the order, defect and remedy requested. Photographs can help, but not supplying them does not in itself remove a lawful claim. The seller is responsible for non-conformity under applicable law, including the consumer’s two-year legal guarantee.

Statutory remedies include free repair or replacement and, where the legal conditions apply, a price reduction or termination. The legal guarantee is not a promise that a consumable product will last two years. We provide a reasoned response to a written complaint within 14 days where required by applicable law.

9. Digital gift cards

Available denominations are EUR 20, 30, 40, 50, 100, 150 and 200. Gift cards are electronic and need no physical shipping. Recipient and delivery-date options are provided on the product page. Cards are issued using Shopify’s native gift card system following successful payment.

Enter the gift card code at kvapugama.com checkout. Unused value remains in the card balance; if the purchase exceeds it, pay the difference using another offered method. Keep the code confidential. Contact us about an incorrect recipient or missing email. Digital gift cards issued by this store do not expire.

Electronic delivery alone does not automatically remove a statutory withdrawal right. Contact us about refunds for an unused or partially used card; applicable law and actual use determine the outcome. These terms do not automatically migrate old Wix cards to Shopify; contact support about an earlier card.

10. Data, disputes and changes

Personal data processing is explained in the privacy policy. Accepting purchase terms is not marketing consent.

First contact the seller in writing. If a consumer dispute remains unresolved, you can contact the Lithuanian State Consumer Rights Protection Authority, submit a request via VTIS or apply to a competent court. Choosing Lithuanian law does not remove mandatory protections of the consumer’s country of residence where applicable.

The version in effect when the contract is formed applies to that order. Later changes do not remove mandatory rights already acquired. The LT and EN texts explain the same conditions; mandatory consumer protection applies in the event of a discrepancy.