Shipping and Returns
Updated: 25 October 2026.
Preparation and delivery time
Standard catalogue products are prepared and filled within 1–2 business days after successful payment confirmation. Carrier transit time is additional. Delivery methods, charges and delivery information offered for the specific address are displayed before payment.
Delivery choice and charges
Select a delivery method for physical goods at checkout. The final charge depends on the address, order and applicable offers; the full payable total is displayed before payment. Rates for other countries are not assumed to match Lithuanian rates. Contact us if no delivery method is offered for your address.
Electronic gift cards
Digital gift cards are delivered electronically. An order consisting only of a gift card does not require physical delivery. Check the recipient and scheduled-date options before payment.
Delays, damage and returns
Contact the seller if goods are damaged or incorrect. Notifying the carrier may help investigate but does not replace statutory claims against the seller. Where no different time has been agreed, the statutory delivery deadline and rights for non-delivery apply.
For withdrawal and reimbursement, see the refund policy. Seller and return address: AROMAGAMA, UAB; 305243105; LT100012643616; Mokolų g. 63-21, Marijampolė, Lietuva / Lithuania. pagalba@kvapugama.lt; +370 653 33390.
Returns
Consumers have a 14-day withdrawal right. Read the full procedure, deadlines, costs and model form in the return and refund policy. This link does not limit statutory rights.