Refund policy

Updated: 25 October 2026.

AROMAGAMA, UAB; 305243105; LT100012643616; Mokolų g. 63-21, Marijampolė, Lietuva / Lithuania. pagalba@kvapugama.lt; +370 653 33390.

6. Withdrawal and returns

Consumers may withdraw from a distance contract without giving a reason within 14 days of receiving the goods. For an order delivered in separate parts, the start of the period is determined by applicable law. Send an unambiguous statement to pagalba@kvapugama.lt or by post to the seller’s address. You may use the form in our refund policy, but it is optional. Sending the statement before the deadline is sufficient.

Send goods back within 14 days after notifying us of withdrawal. Return address: AROMAGAMA, UAB, Mokolų g. 63-21, Marijampolė, Lithuania. The buyer bears the direct return cost for an ordinary change-of-mind return of conforming goods. Necessary costs for defective, incorrect or non-conforming goods are not passed to the consumer.

Filling a standard catalogue fragrance to order or opening its packaging does not automatically remove the withdrawal right. Liability for diminished value can apply only to handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Exceptions require a specific lawful basis and proper prior disclosure.

7. Refunds

After withdrawal, we refund payments within 14 days of receiving notice, including the least expensive standard outbound delivery offered when the whole order is returned. Extra charges for a more expensive delivery choice are not refunded. Partial-order returns are assessed according to the portion returned and applicable rights.

We may withhold reimbursement until receiving the goods or evidence of dispatch, whichever is earlier, unless we have offered to collect them. Refunds use the original payment method unless expressly agreed otherwise without a cost to you. Payment processing fees do not in themselves reduce the refund you are entitled to.

8. Non-conforming goods and complaints

Contact the seller about non-conforming goods and identify the order, defect and remedy requested. Photographs can help, but not supplying them does not in itself remove a lawful claim. The seller is responsible for non-conformity under applicable law, including the consumer’s two-year legal guarantee.

Statutory remedies include free repair or replacement and, where the legal conditions apply, a price reduction or termination. The legal guarantee is not a promise that a consumable product will last two years. We provide a reasoned response to a written complaint within 14 days where required by applicable law.

Model withdrawal form

Download the return form (PDF)

To: AROMAGAMA, UAB, Mokolų g. 63-21, Marijampolė, Lithuania; pagalba@kvapugama.lt.

I give notice that I withdraw from my contract for these goods: ________________. Ordered / received on: ________________. Consumer name: ________________. Address: ________________. Email for acknowledgement: ________________. Date: ________________. A signature is required only for a paper form.

This form is optional. An unambiguous statement can be sent by email or post. Dispatch before the deadline preserves the right; you do not need to wait for separate return authorisation. Digital gift cards are not assigned an automatic withdrawal exemption; actual use and applicable law determine the treatment of any redeemed amount.